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Frequently Asked Questions

​Can I see a real Remesh Conversation?

Remesh Conversations. Use the completed Remesh conversations below to learn more about Remesh. Click on the conversation title and it will open the conversation in a new tab. Political Conversations…

Updated 2 years ago by Meghan Moore

Am I able to capture what time a participant joined or left the conversation?

Q: Am I able to capture what time a participant joined or left the conversation? A: No - we do not have the ability to capture what time a participant enters or leaves a conversation. Though using th…

Updated 2 years ago by Jeffrey Stulmaker

Are Onboarding Poll Questions Required?

Do I need to have Demographic Filter questions to start a Remesh conversation? Nope! You don't need to have Onboarding Poll questions active to start a Remesh conversation, but adding some will allow…

Updated 10 months ago by Mia Pfluger

Can Demographic Filters Be Optional?

Q: If I have Demographic Filters in my conversation, can I make them optional? A: No , at the moment participants will have to answer each Demographic Filter question before they can participate. As…

Updated 2 years ago by Robert Schimaneck

Can I delete a conversation in my account?

Can I delete a conversation in my account? Not at the moment, but it is a feature we are working on. For the moment, we recommend renaming the conversation something clear (e.g., "Do not use - test c…

Updated 2 years ago by Robert Schimaneck

Can I delete my entire discussion guide and replace it with a new one?

Yes! You can import a new discussion guide Excel template, which will override and replace anything you previously had. If you are not using the Excel template, you are able to click into each item a…

Updated 2 years ago by Mia Pfluger

Can I prevent participants from seeing the top response?

Can I prevent participants from seeing the top response? There is no way to turn off the "view data" option and participants will always see the responses from the rest of the group. The natural prog…

Updated 2 years ago by Bertram Byam Jr.

Can I turn off the voting feature on some open-ended "ask" questions?

Can we turn off the voting feature on some/all open-ended "ask" questions? We currently do not allow for turning off the voting feature on our "ask question" In order to get the desired effect some s…

Updated 2 years ago by Bertram Byam Jr.

Can Polls or Demographic Filters have free-text response options?

Can Polls or Demographic Filters have free-text response options? No , at the moment Demographic Filter questions and Poll questions are limited to a closed-set of predefined responses. We recommend…

Updated 2 years ago by Robert Schimaneck

Can a participant view images/videos in full screen?

Yes, participants can double click on the image/video to view it full screen, or click the full screen button on a YouTube or Vimeo video.

Updated 2 years ago by Mia Pfluger

Can the participants navigate to a link or video outside of Remesh?

Yes, you are able to navigate participants to webpages outside of Remesh by including a link in the conversation. However, we recommend keeping as much of the conversation within Remesh as possible i…

Updated 2 years ago by Mia Pfluger

Copy Conversation

Q: How do I copy Remesh conversation? A: First click on the conversation you would like to copy, then click on 'conversation settings' within that conversation, and lastly, scroll to the bottom of 'c…

Updated 2 years ago by Bertram Byam Jr.

How can I add collaborators to my conversation?

After you create a conversation, you can click into "Collaborators" on the left panel. You can then enter an email of either a colleague, end client, etc. to add them as a collaborator. Collaborators…

Updated 2 years ago by Mia Pfluger

How can the moderator emphasize a word or phrase?

We recommend using all caps to emphasize a word or phrase, as there is not currently the ability to bold or italicize.

Updated 2 years ago by Mia Pfluger

How do I log into my Remesh account?

How do I log into my Remesh account? To access your Remesh account, go to https://remesh.chat/login. If you don't have an account yet and you would like to set one up, please email CustomerSuccess@Re…

Updated 2 years ago by Meghan Moore

How does the participant counter work?

Q: How does the participant counter at the top of the page work? Does it only count participants that have answered the Demographic Filters questions? A: The participant counter includes anyone that…

Updated 2 years ago by Robert Schimaneck

How many times was an answer voted on?

Q: If I want to see how many times a response has been voted on, what should I be looking at? Popularity or consensus? A: The voting behavior of the participants is used to calculate both the popular…

Updated 2 years ago by Robert Schimaneck

If I set a participant cap, and a session becomes full, what do participants see if they try to join?

If I set a participant cap, and a session becomes full, what do participants see if they try to join?. If you set a participant cap in the conversation settings and a participant tries to join a conv…

Updated 2 years ago by Meghan Moore

Introduction and Cover Photo

Q: What should I put under the Introduction and Cover Photo section of the Personalize tab? A: You can add some general text under the Introduction section to set the stage for the conversation. We u…

Updated 2 years ago by Robert Schimaneck

Is there a way to determine participants who arrived late to a session?

At the moment, we do not have the ability to see what time a participant enters the conversation. Though as a workaround, you can cross-reference the two exportable CSV files after a conversation has…

Updated 2 years ago by Mia Pfluger

Limit on Responses for Demographic Filters & Polls

Q: Is there a technical limit on the number of response options you can have for Demographic Filters or Polls? A: While there is no technical limit to the number of options you can give the participa…

Updated 2 years ago by Robert Schimaneck

Question Length

Q: I have set the timer the open ended questions for 1m and 45s, is that adequate? We have around 30 people joining. A: That should be completely fine. We recommend 2 minutes (which is our default) t…

Updated 2 years ago by Robert Schimaneck

Security Compliance

Q: How secure is the Remesh platform? A: We work with global financial and healthcare institutions and have gone through the due diligence to meet those requirements. We do not collect personal infor…

Updated 2 years ago by Bertram Byam Jr.

Sending Hyperlinks to Participants

Q: Can the moderator send a hyperlink to the group? A: Yes ! The moderator can send a Speak to the participants with a hyperlink to an external website.

Updated 2 years ago by Robert Schimaneck

Sending Images

Q: In what order will images appear to participants, and can you embed an image in a question? A: Just like an Ask, Poll, or Speak, an Image will need to be separately programmed and sent by the mode…

Updated 2 years ago by Robert Schimaneck

Session Runs Over

Q: My conversation is scheduled for 45 minutes, but what happens if I run over? Will the session "turn off" if we go over time? A: No, your conversation will not automatically turn off! The session w…

Updated 2 years ago by Robert Schimaneck

Technical Issues

Technical issues. If you experience issues during a live conversation try: Refresh the page. Log out and log back in. If you are not using Google Chrome, switch over to it. Check to make sure you are…

Updated 2 years ago by Robert Schimaneck

Tracing Answers Based on Demographic Filters

Q: If one person is participating from a specific demographic can their responses be identified to the observers by slicing the data based on demos? For example only one person is joining from HR and…

Updated 2 years ago by Robert Schimaneck

Translation into English

Q: Can the platform translate data from another language into English? A: At the moment, the platform does not have the functionality to translate sessions from another language into English. As a wo…

Updated 2 years ago by Robert Schimaneck

Turning off "Top Response Display During Voting"

Q: I switched off "Top Response Display During Voting" to reduce bias and peer pressure - are there any issues with that? A: That is completely fine to turn this feature off. Displaying the top respo…

Updated 2 years ago by Robert Schimaneck

What are credits?

Currently you need credits in your Remesh account in order to create a conversation. The credits are arbitrary and do not have anything to do with billing. Please contact your Customer Success Manage…

Updated 2 years ago by Mia Pfluger

What browsers are supported?

What browsers are supported? Remesh supports the following browsers: Internet Explorer Versions 11+. Microsoft Edge. Google Chrome. Safari. Mozilla Firefox.

Updated 2 years ago by Meghan Moore

What is the character limit for responses to open-ended questions?

What is the character limit for responses to open-ended questions? Participants can submit responses up to 250 characters per question.

Updated 2 years ago by Robert Schimaneck

What is the maximum number of people that can join a Remesh conversation?

What is the maximum number of people that can join a Remesh conversation? The platform currently supports up to 1,000 participants in one conversation ! Once you reach 500 participants on the platfor…

Updated 2 years ago by Robert Schimaneck

Why are my collaborators listed as inactive?

You are able to invite colleagues, end clients, or others to collaborate on your conversation. Once you invite them, they will receive an email with instructions to create a Remesh account and log in…

Updated 2 years ago by Mia Pfluger

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